Customer Service Policy

This Customer Service Policy outlines the complete set of service standards, shopping guarantees, logistics rules, return and refund regulations, and customer support principles for our official website. Designed to deliver transparent, reliable, and customer-first shopping experiences for all users, this policy applies to all orders, transactions, and customer interactions on the site. We are committed to providing premium home lifestyle products alongside considerate, worry-free service, ensuring every customer enjoys a secure, comfortable, and trustworthy online shopping experience.
All service rules specified below are uniformly applicable to all customers without discrimination. By browsing and purchasing products on our website, customers are deemed to fully understand and agree to the complete terms of this Customer Service Policy.

1. General Service Principles

We adhere to the core service philosophy of customer priority, transparent rules, zero hidden charges, and full-process guarantee. We aim to eliminate all shopping barriers for global customers, provide standardized and high-quality pre-sales, in-sales, and after-sales services, and ensure every shopping process is simple, clear, and reassuring.
All product prices displayed on the website are final prices. There will be no hidden fees, additional surcharges, unexpected logistics costs, or tariff expenses during the entire shopping and receiving process. We always maintain an open and transparent pricing and service system to protect the legitimate consumption rights and interests of every user.

2. Order Processing & Shipping Service Rules

2.1 Order Processing Time

Once the customer completes the payment, our official team will conduct order verification, product inspection, sorting, and packaging processing within 1–3 working days. All products will be professionally packaged with protective materials to avoid damage, extrusion, or contamination during transportation. We strictly inspect product quality, appearance, and accessories before shipment to ensure that all delivered products are intact, qualified, and consistent with the official display standards.

2.2 Free Global Shipping Service

We provide full-site free global shipping services for all products. All orders enjoy free shipping privileges with no minimum order amount requirement. Customers do not need to pay any shipping fees, packaging fees, or logistics handling fees. We fully bear all logistics and transportation costs to maximize customer shopping benefits.

2.3 Delivery Time Standard

After the order is shipped successfully, the standard delivery cycle is 6–12 working days. The specific arrival time is affected by regional logistics efficiency, customs clearance progress, and local transportation arrangements. We will push the latest logistics progress in real time to ensure customers can track the order status conveniently. We guarantee stable and efficient overall logistics speed and provide customers with fast and reliable door-to-door delivery services.

3. Tariff & Cross-Border Service Guarantee

To completely solve the cross-border shopping concerns of customers and achieve a true one-stop worry-free shopping experience, we undertake all tariff costs and related customs clearance fees generated during the transportation and customs clearance process of all orders.
All customs duties, customs inspection fees, and official handling fees incurred during the entry and customs clearance of goods shall be fully borne by our side. Customers do not need to bear any extra fees during the entire process of placing orders, receiving goods, and after-sales processing. The displayed price on the website is the final all-inclusive consumption price, realizing zero additional cost for customers’ cross-border shopping.
We cooperate with formal and compliant cross-border logistics channels to complete customs declaration and clearance in accordance with official regulations, ensuring that all products pass customs smoothly and reach customers safely and legally.

4. Return & Refund Service Policy

We provide a flexible, customer-friendly, and industry-leading return and refund service to fully protect customers’ shopping experience and legitimate rights and interests. All products on the site enjoy standardized after-sales guarantee services.

4.1 Return Period Rules

We support a 60-day valid return window for all products. Within the valid return period, if customers are not satisfied with the product style, size, use experience, or other subjective reasons, or the product has non-human-induced quality problems, damage, or functional defects, customers can initiate return applications through official channels.
All return applications within the valid period will be accepted and reviewed by our professional after-sales team. We respect every customer’s shopping experience and provide convenient return channels without unreasonable threshold restrictions.

4.2 Refund Processing Cycle

After the customer’s returned goods are successfully delivered to the designated receiving address and pass our official inspection and verification, we will complete the formal refund processing within 5–10 working days. The full refund amount will be returned to the customer’s original payment account without any unreasonable deduction of handling fees, service fees, or depreciation fees.
The refund progress can be inquired through the official customer service channel. We will actively follow up on the refund process and ensure that every eligible customer receives the refund in a timely manner.

4.3 Return Precautions

When returning goods, customers need to ensure that the products are in intact condition, with complete original packaging and accessories, and no man-made damage, excessive wear, or private modification, so as to ensure the smooth progress of return verification and refund processing. For product quality problems caused by non-human factors, we will take full responsibility and provide free return and full refund services.

5. Payment & Currency Settlement Rules

All transactions on our website adopt unified USD settlement. All product pricing, order settlement, and refund settlement are based on US dollars, which is in line with local consumption habits and international transaction standards. Unified currency settlement effectively avoids exchange rate differences, conversion losses, and cumbersome settlement steps, making customer payment and refund processes more convenient, transparent, and efficient.
We adopt secure and compliant official payment channels to protect customers’ payment information security, prevent information leakage and transaction risks, and ensure that every online transaction is safe and standardized.

6. Customer Consultation & Support Service

We provide full-cycle customer support services. Customers with any pre-sales consultation, product parameter inquiry, order status query, logistics progress feedback, after-sales problem handling, service suggestion, and other related needs can contact us through the independent Contact Us page on the website.
Our professional customer service team is committed to providing efficient, patient, detailed, and professional reply and processing services. We actively respond to customer demands, solve shopping problems for customers in a timely manner, and continuously optimize service details according to customer feedback to improve overall shopping experience.

7. Service Update & Interpretation Rules

We reserve the right to adjust and optimize the content of the Customer Service Policy according to business development, industry rules, and service upgrade needs. All adjusted service terms will take effect immediately after being updated on the official website. The continued use of the website and shopping behavior of customers will be deemed as recognition of the latest service policy terms.
All terms of this policy are formulated based on the principle of fairness, transparency and customer benefit priority, aiming to standardize service processes, improve service quality, and create a stable, reliable and high-quality shopping service environment for global customers.

 

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